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Renal Technical Support

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The Renal Technical Support is dedicated in offering technical assistance for products manufactured and/or distributed by Baxter Healthcare Renal Division. For technical support, call 1-800-553-6898 and follow the prompts and options listed by product below.

PD Hardware Operational Support

Instrument
HOMECHOICE and HOMECHOICE PRO
Telephone number Business Hours Emergency Hours
1-800-553-6898, Prompt 1 24-Hour Support 24-Hour Support

Hemo Hardware Technical Assistance

Instrument
ARENA, AURORA, SYSTEM 1000/TINA
Telephone number Business Hours Emergency Hours
1-800-553-6898, Prompt 4, Option 1 8:30 AM-5:00 PM ET 5:00 PM-8:30 AM ET

Software Non-Technical Assistance

Instrument
Software Ordering and Installation Scheduling
Telephone number Business Hours Emergency Hours
1-800-553-6898, Prompt 6 8:30 AM-6:00 PM ET N/A

Other PD Software Technical Assistance

Instrument
PD LINK, PD ADEQUEST, POET OR RENALSOFT
Telephone number Business Hours Emergency Hours
1-800-553-6898, Prompt 6 8:30 AM-6:00 PM ET N/A

Service Documentation

Service Manuals and Technical Service Bulletins are available at the below GTS Documentation Web site link. If you do not have a login and password for access, call 1-800-4Baxter or e-mail: gts@baxter.com.